To maintain an excellent level of service, we welcome feedback from every one of our clients. We believe this is not only useful information for ourselves but also for other people when choosing which mortgage brokers to use. We also provide our feedback comments to the industry regulator if required for scrutiny and verification and the testimonials below are updated as and when received so you know exactly what our clients think of us.
Please see below comments from our clients
Tom took his time to really listen to our requirements and explained clearly the different options available to us. The whole experience was stress-free and Tom’s customer service and communication was outstanding.
He advised us and assisted with our remortgage from application to completion. Thank you for all your help Tom, will definitely use your services again.
Thomas gave me advice and sorted out a mortgage that was affordable and enabled to purchase a property hassle free. Tom went above and beyond to get me a mortgage I could afford. I honestly can’t think of a thing Tom could have done better. His service was phenomenal and done all around times I was available rather than having to have time off work to use his service.
Tom helped us gain an better understanding of the different types of mortgages and what would be best for us. He helped us find the best interest rate and submitted our mortgage application. Tom also suggested a conveyancer which we be using. Tom provided us with lots of information and has always been very helpful in answering our questions. I don’t think there’s anything he could have done better as he has made the whole process very straightforward and simple for us.
More than happy with the service that we received. Thanks a lot Patrick for all your help and assistance. You made a process that I thought would be a bit daunting quite pleasurable. Cheers
Patrick did an amazing job of sorting out our first time buyer mortgage. Patrick is efficient and has been lovely and organised every step of the way. Patrick keeps us up to date with everything. Patrick you have been amazing to us. And we thank you so much for getting us our first mortgage.
Thomas was professional and helpful from the start. Answered all of my questions and took the stress out of the whole process.
I have seen the outcome and via the help from Patrick, we managed to have a mortgage agreed. An excellent and knowledgeable financial adviser. He has provided excellent help and assistance with getting a mortgage approved as well as liasing with us throughout, advising and providing us information via emails, calls and in person. There is very little he could have done better. Patrick understands his field in great depth and will break this down so that everyone understands in simple terms. He has helped us so much through what would have been a very difficult time. A big thank you to Patrick for all his help and support.
Myself and my husband wanted help in finding a new Mortgage, when our fixed rate had come to an end. He helped us find the best deal and saved us time.
Thomas was excellent at understanding the somewhat complicated arrangements required. He advised me on the best way forward and secured a good mortgage deal. Thank you Tom. I really appreciate your hanging in there even after it got messy.
Patrick made everything go through so smoothly and quickly, nothing was too much trouble. Patrick secured us a mortgage offer at a fantastic rate and made everything so easy it was a pleasure to deal with him
Tom was very informative and helpful in explaining the offers that were available, making the complexities of mortgages easily understandable to aid me in making an informed decision as to which mortgage was the best for my circumstances. Additionally, Tom was able to offer appointments outside of my working hours and at my home which made the whole process much easier.
Patrick found the best deal that suited our needs for the home purchase and provided excellent financial support and advice. We got a fantastic mortgage deal thanks to Patrick and his hard work. The service we received from Patrick could not have been better. Patrick was very courteous and extremely professional. We just could not have found a better adviser to assist us. Thank you Patrick for your excellent service and assisting us to get our dream home. I would recommend Patrick without hesitation to anyone looking for a mortgage and financial adviser. We are extremely grateful for all your help.
Patrick helped us to find a mortgage that best suited our needs. Patrick has been a fantastic in answering our questions and supporting us during the house buying process. During the process Patrick has been reliable, knowledgeable and honest. He has always kept us up to date with the applications and is always happy to answer any questions. Patrick has also arranged our building and life insurance.
I was interested in buying my own house but didn’t know if it was possible. Patrick took me seriously and helped me explore the possibility. Patrick couldn’t have done more for me than he did. My case wasn’t straight forward but he never gave up and worked really hard to obtain the product he believed I could get. On a personal level you don’t know what a difference this had made to my life. I am so grateful for your help, I never thought we would achieve what we did. I definitely couldn’t have done it without you.
Having already spoken with Tom at Salcey Mortgages previously, once I found a house to purchase, I had no hesitation in contacting them to take my case. Patrick took on my request, did an outstanding job of finding the best mortgage and came to visit me at home to discuss the details. He managed to secure me a fantastic mortgage. I even went to a few comparable IFA/Mortgage Advisers who still didn’t manage to get the great deal offered by Patrick. He is incredible, efficient, communicative, and a pleasure to work with. Nothing is too much trouble and I would highly recommend him and Salcey Mortgages. Patrick is so professional, timely and knows his business. Thank you Patrick (and Tom!). You’ve made this process so stress-free, so far 😉 and I really do appreciate your help, support and advice.
Many thanks Patrick as we felt we were in safe hands all the best for the future mate. All ways there when we needed never brought a new build house before. Advice was second to none and we felt safe and with no issues many thanks.
I was looking for a help to buy mortgage and was given Patrick’s contact details. He managed to secure a mortgage at a competitive rate even though I changed the goal posts at the last minute. His advice and updating of the progress was very good. There’s not a lot he could have done better to be fair.
Tom is simply the best, honest and most helpful adviser we have ever dealt with. Tom, as we have said before, you make the most stressful time, a million times easier. If only estate agents were as good as you. Thank you.
We wanted to remortgage and borrow additional money to pay off our credit cards and my husband is self employed. He found us an amazing deal and has saved us £500 a month! Thank you for helping us, we’ll be back.
Tom took the time to listen and understand my circumstances. He searched for the right products and then informed me about all my options without influencing or pressurising me in any way. Couldn’t have done anything better! 100 % happy! Thanks Tom – you’ve been so helpful and conscientious throughout this process.
Tom, a massive thank you to you and your team.. with what seemed and endless world of options, providers and information you made this extremely simple for us to embark on our journey into home ownership. Guidance with mortgage options, taking the pressure away from us in providing the best offers and providing enough information enabling us to make anninformed decision coupled with Tom’s flexibility to work around our busy schedules.
We have nothing but praise for Tom & his team. You made everything so easy for us & I sincerely thank you. We were a bit worried about the whole process but shouldn’t have been. Nothing was too much trouble for you & I would recommend you time & time again – thank you.
The fact that I hadn’t been in a job for three months is why I was seeking a mortgage adviser. We are also first time buyers so we didn’t have much knowledge in terms of mortgages. Tom helped us by answering any questions and concerns we had about mortgages. I was particularly concerned about getting a house when I had just started my job, and Tom sorted this out. He is very professional, friendly and knowledgeable. We have the mortgage agreed in principle and the process was so quick! I don’t think that there is anything that Tom could have done better. His service is spot on.
Tom set up our original mortgage and we used him again for the remortgage. Tom was as always very helpful and always available for questions. Always happy with any dealings we have had. We used Tom 2 years ago when we were first time buyers and we couldn’t of been happy with him. Over the years I have recommended him to anyone that even mentions mortgages to me. When it was time to remortgage it was always going to be Tom. Again he was helpful answered all our questions and gave us all the options. There was a few slight hiccups which were nothing to do with Tom and he was still helpful and available for questions and checking in with us about them. Honestly no one else we would use and have no complaints at all.
Patrick has been really helpful and gave us up dates regularly. Patrick explained each step and was on hand if we needed advise. Patrick has great communication skills and is very attentive. I can’t think of anything he could do better.
Patrick got us a good mortgage and answered all our queries clearly and professionally. I wouldn’t say he could do anything better he was really good!
I wanted to remortgage the property I own. Following Patrick’s advice we were successful in our application to remortgage the property. Gave good advice. Very thorough and efficient. Very satisfied with the service provided.
Excellent from start to finish handled everything required with the upmost professionalism. Happily have the mortgage we want now. Couldn’t have been easier.
Patrick made the process so simple and was very patient with us when we were gathering all of the information needed for our application. He kept us updated throughout the whole process and explained every detail and answered any questions we had. I don’t have anything I could say he could have done better to be honest.
I bought my first home in 2016 and used Salcey mortgages for my first mortgage. Fast forward a few years, circumstances had changed for the better and i had sold my first home in 2018. My partner and I agreed we wanted to buy a home together, Tom, had also done my partners mortgage. So for us having a great experience and help the first time round, it was a no brainer to use Tom at Salcey to help us with our new home. Tom’s experience and passion for what he does, allowed us to choose the right option for us at minimal cost and risk. He was always there when we had concerns and was able to quickly settle our worries. Our mortgage was not straight forward, however, Tom was able to find the solution that works best for us. Always, over every mortgage we have done through Tom we always get A* help and attention. You do not feel like just a number on a sales sheet but a valued customer. The Salcey team always seems to go over and above what you are paying them for.
We were buying our first home and wanted advice on getting a mortgage. He gave us excellent advice for the whole process and gave us a range of options for the mortgage. He found us an excellent deal.
My current mortgage was due for a review as the fixed term was coming to the end. Tom researched all the options that were available. Tom was fast in coming back to me and chased up my responses to ensure all the paperwork was completed on time.
Tom was very knowledgeable and able to obtain the best mortgage for our circumstances. He was punctual, reliable and was only ever a phone call away if we needed advice. Struggling to find anything that he could have improved on.
Tom sorted out our remortgage and was excellent throughout, Tom also gave us excellent advice with regards to my accounts as self employed. Tom has arranged our mortgage and had this confirmed in principle already. Tom is an excellent advisor, his communication is always spot on and prompt and most importantly he always delivers above expectations for us.
Dealing with Tom has got to be one of the best experiences we have had dealing with someone in a professional context. He is honest and open and we were confident from day one that Tom would be able to help us get a suitable mortgage with the best rate available to us. He is knowledgeable about more than just mortgages- he has steered us in the right direction for other areas of the house buying process too.The advice Tom gives completely supersedes the small fee for his mortgage advice services and all of the advice took place way before the fee was even paid and there was never any pressure to take further advice. Tom explains everything clearly and answers questions- never making you feel silly for asking. We are truly grateful for Tom’s support throughout the process and can’t thank him enough for making our home buying dreams a reality! Thank you- Tom you are an absolute star!
Professional and completely bends over backwards to provide advice. Absolutely no pressure to buy any services, just good and honest advice. We will definitely be using Tom’s services in the future and would not hesitate to recommend. Thank you!
Tom was recommended to us when we sold and purchased properties 3 years ago. He listened to our wants and needs and offered excellent advice. Our mortgage offer came through without problem.
Found the best deal for me. I did my research before contacting a mortgage broker so was amazed that he could beat all the deals I had previously looked at. If I am honest I do not think the service could have been bettered. My re-mortgage was completed in less than ten days and a deal found that was better than anything I had already seen available elsewhere. I was kept informed of where my mortgage application was with the lender at every stage.
We were looking to buy a house, and Thomas was recommended to us by a mutual friend. Thomas found us a mortgage which suited our budget and a payment plan that fitted our needs perfectly. He has always been available when ever we have needed to contact him, and even made it much easier for us by coming to our home in the evenings for meetings, so we haven’t needed to take time off work to attend meetings. We are currently in the process of buying a house, and so far everything is running smoothly. Thomas has also been very helpful when we have had questions, and explained everything in very simple stages, he’s made it all very easy for us, and much less stressful than I had feared it would be. We have honestly had no problems with regard to the mortgage process, I can’t think of anything he could have done to make it better.
Very good, was always there when needed went above and beyond to make sure he was helping us. As this is our first home we needed step by step help and he was always happy to help. I couldn’t recommend Patrick enough.
Great guy, did everything he said he would in good timing – very efficient and polite. Due to no fault of Salcey mortgages we are yet to find the home that we want.
Thomas was very Helpful and gave me all the information I was after. I will certainly be using his services once I’ve found my perfect home! Thank you Thomas.
Gave great advice on different mortgages, including advice on taking a slightly longer term than originally planned and overpaying, which gave us the flexibility to scale back if a change in our finances required us to do so.
Needed a certain type of mortgage due to my personal circumstances. Tom found a special type of mortgage for me which although I have a good knowledge of mortgages wouldn’t have been able to do without his help. Tom was easy to contact, stayed in touch throughout, kept his word on everything and was a pleasure to deal with. Couldn’t ask for more.
The service provided by Patrick was very good. He was very helpful and explained everything clearly which was very important to us as we were first time buyers. He had clearly spent time working to identify the best mortgage offer we could get prior to meeting with us, which allowed us to spend time discussing other important factors such as the process, our mortgage term and other expenses. Patrick kept us in the loop throughout, providing updates with the application. We always received prompt and thorough replies to any of our questions and queries. We were able to purchase our new home quickly, and was completely stress free in regards to the mortgage side of things.
Declined mortgage from our current lender, Tom sorted this out with our new lender. Professional and fast service. Tom is a legend!!!!
He went above and beyond! Any questions we had, he would always be happy to answer. Would give us all possible options when buying our house and what to expect. I could not ask for anyone better. I do not think there is anything more I could have asked for.
Tom gave me a understanding of what I need to get sorted out and was always able to answer any questions I had, everything was amazing.
We found it stressful going back and forth to our existing lender and, Thomas Andrews was recommended to us by a number of people. Thomas sorted out our mortgage within a few days, which is really impressive. He has confidence in what he does and he definitely took the stress away. We will be using Thomas again for our remortgaging and any future new mortgages. Thomas was very efficient, confident, communicative and got everything sorted for us in a quick manner. We can’t actually think of anything Thomas could’ve done better. He dealt with everything perfectly and quickly. We will definitely use Salcey Mortgages again. Thank you for all your help Thomas and the team.
Typically, a fee of £249 is charged upon application for any borrowing however this may increase depending on your circumstances. All fees will be disclosed initially prior to any financial commitment.