To maintain an excellent level of service, we welcome feedback from every one of our clients. We believe this is not only useful information for ourselves but also for other people when choosing which mortgage brokers to use. We also provide our feedback comments to the industry regulator if required for scrutiny and verification and the testimonials below are updated as and when received so you know exactly what our clients think of us.
Please see below comments from our clients
Tom set up our original mortgage and we used him again for the remortgage. Tom was as always very helpful and always available for questions. Always happy with any dealings we have had. We used Tom 2 years ago when we were first time buyers and we couldn’t of been happy with him. Over the years I have recommended him to anyone that even mentions mortgages to me. When it was time to remortgage it was always going to be Tom. Again he was helpful answered all our questions and gave us all the options. There was a few slight hiccups which were nothing to do with Tom and he was still helpful and available for questions and checking in with us about them. Honestly no one else we would use and have no complaints at all.
Patrick has been really helpful and gave us up dates regularly. Patrick explained each step and was on hand if we needed advise. Patrick has great communication skills and is very attentive. I can’t think of anything he could do better.
Patrick got us a good mortgage and answered all our queries clearly and professionally. I wouldn’t say he could do anything better he was really good!
I wanted to remortgage the property I own. Following Patrick’s advice we were successful in our application to remortgage the property. Gave good advice. Very thorough and efficient. Very satisfied with the service provided.
Excellent from start to finish handled everything required with the upmost professionalism. Happily have the mortgage we want now. Couldn’t have been easier.
Patrick made the process so simple and was very patient with us when we were gathering all of the information needed for our application. He kept us updated throughout the whole process and explained every detail and answered any questions we had. I don’t have anything I could say he could have done better to be honest.
I bought my first home in 2016 and used Salcey mortgages for my first mortgage. Fast forward a few years, circumstances had changed for the better and i had sold my first home in 2018. My partner and I agreed we wanted to buy a home together, Tom, had also done my partners mortgage. So for us having a great experience and help the first time round, it was a no brainer to use Tom at Salcey to help us with our new home. Tom’s experience and passion for what he does, allowed us to choose the right option for us at minimal cost and risk. He was always there when we had concerns and was able to quickly settle our worries. Our mortgage was not straight forward, however, Tom was able to find the solution that works best for us. Always, over every mortgage we have done through Tom we always get A* help and attention. You do not feel like just a number on a sales sheet but a valued customer. The Salcey team always seems to go over and above what you are paying them for.
We were buying our first home and wanted advice on getting a mortgage. He gave us excellent advice for the whole process and gave us a range of options for the mortgage. He found us an excellent deal.
My current mortgage was due for a review as the fixed term was coming to the end. Tom researched all the options that were available. Tom was fast in coming back to me and chased up my responses to ensure all the paperwork was completed on time.
Tom was very knowledgeable and able to obtain the best mortgage for our circumstances. He was punctual, reliable and was only ever a phone call away if we needed advice. Struggling to find anything that he could have improved on.
Tom sorted out our remortgage and was excellent throughout, Tom also gave us excellent advice with regards to my accounts as self employed. Tom has arranged our mortgage and had this confirmed in principle already. Tom is an excellent advisor, his communication is always spot on and prompt and most importantly he always delivers above expectations for us.
Donna and Chris
Dealing with Tom has got to be one of the best experiences we have had dealing with someone in a professional context. He is honest and open and we were confident from day one that Tom would be able to help us get a suitable mortgage with the best rate available to us. He is knowledgeable about more than just mortgages- he has steered us in the right direction for other areas of the house buying process too.The advice Tom gives completely supersedes the small fee for his mortgage advice services and all of the advice took place way before the fee was even paid and there was never any pressure to take further advice. Tom explains everything clearly and answers questions- never making you feel silly for asking. We are truly grateful for Tom’s support throughout the process and can’t thank him enough for making our home buying dreams a reality! Thank you- Tom you are an absolute star!
Professional and completely bends over backwards to provide advice. Absolutely no pressure to buy any services, just good and honest advice. We will definitely be using Tom’s services in the future and would not hesitate to recommend. Thank you!
Tom was recommended to us when we sold and purchased properties 3 years ago. He listened to our wants and needs and offered excellent advice. Our mortgage offer came through without problem.
Found the best deal for me. I did my research before contacting a mortgage broker so was amazed that he could beat all the deals I had previously looked at. If I am honest I do not think the service could have been bettered. My re-mortgage was completed in less than ten days and a deal found that was better than anything I had already seen available elsewhere. I was kept informed of where my mortgage application was with the lender at every stage.
We were looking to buy a house, and Thomas was recommended to us by a mutual friend. Thomas found us a mortgage which suited our budget and a payment plan that fitted our needs perfectly. He has always been available when ever we have needed to contact him, and even made it much easier for us by coming to our home in the evenings for meetings, so we haven’t needed to take time off work to attend meetings. We are currently in the process of buying a house, and so far everything is running smoothly. Thomas has also been very helpful when we have had questions, and explained everything in very simple stages, he’s made it all very easy for us, and much less stressful than I had feared it would be. We have honestly had no problems with regard to the mortgage process, I can’t think of anything he could have done to make it better.
Very good, was always there when needed went above and beyond to make sure he was helping us. As this is our first home we needed step by step help and he was always happy to help. I couldn’t recommend Patrick enough.
Great guy, did everything he said he would in good timing – very efficient and polite. Due to no fault of Salcey mortgages we are yet to find the home that we want.
Thomas was very Helpful and gave me all the information I was after. I will certainly be using his services once I’ve found my perfect home! Thank you Thomas.
Gave great advice on different mortgages, including advice on taking a slightly longer term than originally planned and overpaying, which gave us the flexibility to scale back if a change in our finances required us to do so.
Needed a certain type of mortgage due to my personal circumstances. Tom found a special type of mortgage for me which although I have a good knowledge of mortgages wouldn’t have been able to do without his help. Tom was easy to contact, stayed in touch throughout, kept his word on everything and was a pleasure to deal with. Couldn’t ask for more.
The service provided by Patrick was very good. He was very helpful and explained everything clearly which was very important to us as we were first time buyers. He had clearly spent time working to identify the best mortgage offer we could get prior to meeting with us, which allowed us to spend time discussing other important factors such as the process, our mortgage term and other expenses. Patrick kept us in the loop throughout, providing updates with the application. We always received prompt and thorough replies to any of our questions and queries. We were able to purchase our new home quickly, and was completely stress free in regards to the mortgage side of things.
Declined mortgage from our current lender, Tom sorted this out with our new lender. Professional and fast service. Tom is a legend!!!!
He went above and beyond! Any questions we had, he would always be happy to answer. Would give us all possible options when buying our house and what to expect. I could not ask for anyone better. I do not think there is anything more I could have asked for.
Tom gave me a understanding of what I need to get sorted out and was always able to answer any questions I had, everything was amazing.
We found it stressful going back and forth to our existing lender and, Thomas Andrews was recommended to us by a number of people. Thomas sorted out our mortgage within a few days, which is really impressive. He has confidence in what he does and he definitely took the stress away. We will be using Thomas again for our remortgaging and any future new mortgages. Thomas was very efficient, confident, communicative and got everything sorted for us in a quick manner. We can’t actually think of anything Thomas could’ve done better. He dealt with everything perfectly and quickly. We will definitely use Salcey Mortgages again. Thank you for all your help Thomas and the team.
Tom managed to find us a new mortgage lender and dealt with us very professionally. He kept in contact with us and made us aware at all times at what stage we were at.
Thomas gave me all the information necessary that fit my particular situation. He explained me all the different options for the mortgages in detail following all the process with extreme precision and assistance. Absolutely amazed by his professionalism, because being my first experience with mortgage. Thomas made the process smooth and linear. I cannot thank Thomas enough for all the assistance and support during this complex “decision” and honestly I will strongly advise him to everyone.
Helped me to find best product currently on the market at best rate. The case was handled effectively, and with professionalism.
I have found the service from Patrick exceptional, he has kept me up to date and even when there has been no significant update he has kept in contact with me. He has made my first house buying experience a lot better than I thought it would be. My valuation on the house came back as too far out however Patrick came to me with a solution rather than a problem which kept me from worrying and made me feel very at ease.
The service that Patrick provided excelled our expectations . Even though this isn’t our first house purchase the whole process is a bit nerve wracking and Patrick was there every step of the way, he never made us feel like a pain and responded quickly to all of our questions. We would recommend Salcey mortgages to anyone wanting a good mortgage adviser.
Patrick made our buying process stress free and was very helpful throughout. We have now exchanged contracts (much faster than we thought, thanks to Patrick). We really appreciate the advice and help that Patrick gave us and very pleased with the outcome. Would defiantly recommend!
Very professional and impartial advice, explained choices available to us and carefully listened to what we were trying to achieve. Excellent communication throughout.
We were looking for a mortgage for a shared ownership property. Tom exceeded our expectations and provided what nobody else could. Tom found us a mortgage with a high street lender when others had said this was impossible due to difficult circumstances. Tom explained everything in detail and made every step of the way clear for us. We are more than happy with the outcome.
David & Kelly
The service provided by Patrick has been sensational, Patrick explained everything to us in terms we would understand. I would certainly recommend Patrick and Salcey Mortgages to friends and relatives for their mortgages. Patrick got the decisions we wanted and even helped us with other services inc Insurances. Considering we have the perfect outcome I see nothing that could make the service any better, the way this has been taken forward has been totally stress free.
Tom was fantastic! Full of really helpful advice and was able to explain things on a level where we understood but not be down spoken too. Tom found us a mortgage, and was able to help get it sorted including with our current circumstances with starting new job roles. He was amazing, no need to improve.
Tom came highly recommended from a family member and we only wish we found him sooner. Tom has been super efficient and really helpful with translating all the mortgage jargon into plain English. Less than two weeks after my initial meeting with Tom we got our mortgage offer!
The service we had from Patrick was brilliant. As a first time buyer I had so many questions about the process and Patrick was always there, even on his days off to answer the phone to me and give me his time. He went above and beyond on several occasions. We managed to buy a house we never thought we could with the expert help from Salcey Mortgages. Everything went so well. I wouldn’t have changed anything throughout the process.
Excellent service from Patrick, who took extra effort to make the process efficient and convenient for us. Patrick intuitively understood our situation and tailored the process accordingly.
Patrick was amazing. Myself and my boyfriend were first time buyers and had so many questions but he answered all of them so promptly! He was approachable from the start and really friendly. I will always recommend Salcey Mortgages! We have brought a house which we thought we could never afford!
Daniel & Rachel
Patrick was fantastic, from the first interaction I had with him through to him providing the good news that the offer was ready. He provided constant updates, pre-empted questions that the lender would ask so we were prepared and when he came to my house was extremely professional. Patrick secured us a mortgage offer for the amount we were looking for and the term we wanted.
Daniel & Nicole
Really happy with Patrick and the service provided, and I think we’ve reached the best possible outcome with his help.
I Have worked with Tom over the last 6 years on mortgages and re-mortgaging. He gave me solid advice, with plenty of options and guidance. He has continued to make my life easy by being on top of my renewal dates and contacting me, informing me and processing my applications with the least of fuss to me. No tricks no hidden agendas.
Sammi & Simon
Helped us identify different providers and explained the difference in total cost, including charges by the mortgage companies we weren’t aware of.
Gary & Nicola
We were moving house and needed a new mortgage and life insurance cover. He came to see us at our home, discussed what we had currently and what we needed. He went away and worked out the best options options for us and returned to explain them in detail. Great communication throughout the process and everything explained clearly to us
Our current fixed rate mortgage was coming to an end and we wanted to look at fixing again and also release some money from the house. He listened to what we wanted and found us the best deal for our situation. We have now a brilliant rate and our in a better financial position.
Having an awkward situation, as my income is a bursary for teacher training made us look for the alternatives via Tom. He found us two lenders that were happy to offer us a suitable mortgage based on our combined income including my bursary. He was happy to talk to us in the comfort of our home and negotiate on our behalf with the lenders. He made sure everything kept moving throughout the process and kept in contact. He was personable and always on the end of a phone or email.
Explained all different situations we could do for e.g different amounts and term reductions. Was clear, honest and kept us informed throughout.
We were looking for a mortgage to buy our first house. Tom explained us process of looking for a mortgage and explained us all the differences (advantages vs disadvantages), translating all the jargon into simple terms. He made himself available to answer our doubts throughout the process. He made a complex process look simple and easy removing plenty of the anxiety from us. We got a great mortgage in line with the best of our interests.
Needed a specialist mortgage product that other FA had not been able to find for me. Found the correct product, managed the expectations and process – it was by no means straight forward, however Tom did an excellent job. I have had the best possible outcome.