To maintain an excellent level of service, we welcome feedback from every one of our clients. We believe this is not only useful information for ourselves but also for other people when choosing which mortgage brokers to use. We also provide our feedback comments to the industry regulator if required for scrutiny and verification and the testimonials below are updated as and when received so you know exactly what our clients think of us.
Please see below comments from our clients
Tom & Natalie
My partner & I were looking for our first mortgage and we have had credit issues in the past, hence the reason for independent financial advice rather than through the bank. He came to our house for an initial discussion to understand exactly what our circumstances were. As we are newcomers to this, he explained things from start to finish in a way which really made sense to us, at all times advising that he will do his upmost to get us a mortgage and will be totally transparent and honest so that we are always kept informed. Tom has managed to actually secure 2 mortgages for us. The first was on a property that we pulled out of buying. The change in circumstances was no bother for him, neither was the extra paperwork involved with the help to buy office. The mortgage that Tom has secured for us is exactly what we were looking for, and has meant we can secure our first property via the help-to-buy scheme. We were 100% happy with every aspect of the service!
Ben & Helena
We were first time buyers looking for advice on the best mortgage deal suitable for us as we had encountered some issues previously regarding our financial history. From the beginning Tom fully understood our situation and went above and beyond to ensure that we felt comfortable and confident whilst always being honest and realistic. He always explained it to us in a way that we could understand, often breaking the process down into steps that made it easier to take all the information in. Tom was always available to us by phone, email or in person and would answer any question no matter how small, which made us feel very relaxed. The service provided by Tom and Salcey Mortgages was brilliant, incredible value for money and the outcome was so much better than we anticipated before we began the process. Tom was able to get the best possible deal available for us, very well suited to our needs and every decision we made was because of the expert advice he had given us. When we found out that the mortgage offer had been formalised we were so incredibly happy and that was down to Tom and his team at Salcey Mortgages and we are so grateful. There are no recommendations, the service was faultless.
Lynton & Melany
Our mortgage deal was coming to an end. He advised us about the available deals and what would be beneficial for us. He was excellent as usual.
I needed some help with a unique product. Thomas was very knowledgeable and got the best product, other advisers were not aware of what I was looking for, so it leads me to believe that Thomas is very good at what he does. He got it all done in a timely and professional manner.
Provided superb advice and arranged the mortgage. I really cant see any room for improvement
Tom was very understanding and explained all the details in a very patient and efficient manner. He managed to find a mortgage package suited to our needs which were delighted with. We are now in a position where we have realistic mortgage payments which we wouldn’t have been able to find without Tom’s assistance and extensive knowledge of the market. I don’t have any suggestions for Tom to improve as we felt he gave us 100%. I am happy to recommend his services to family and friends in the future.
Tom found the right mortgage for me! Easy to talk to and listened to what I wanted/needed. Advised several mortgage options, clearly explaining different types and what would suit my financial circumstances most.
Tom was so helpful from start to finish, always happy to answer any questions no matter how silly and we felt absolutely confident that Tom found the best deal for us. He was the most helpful person throughout the whole process of buying a house and we cannot thank him enough for all of his help and regular updates. Quite often going above and beyond what I think many others would do, especially with the evening visits.
Tom helped me every step of the way. He searched for the right mortgage to suit me and instructed solicitors. He was very professional, very very smooth process and totally stress free. The solicitors he recommended were absolutely spot on and so fast.
Tom arranged a remortgage and recently a new mortgage deal for our new house, on both accounts Tom has advised us well and provided us with the result we hoped for. Buying a new house and arranging a mortgage is stressful and all consuming. You need a good team that will work hard to get you where you need to go. Tom’s commitment to us over the years has been outstanding, almost like he is solely working for us. As a result we have our offer accepted and are well on our way to our new home. I can’t recommend Salcey Mortgages enough. Everyone needs a Tom on their team.
I wanted to apply for a mortgage to buy my own house. I searched for a mortgage advisor in my area and Thomas’ services looked better than others I was comparing to. I don’t live in Northampton and a journey from Kettering to Thomas’s office takes a while although from the moment I met Thomas first time I knew I chose the right mortgage broker.
Tom helped me understand my options and gave me the best advice based upon my circumstances. It wasn’t about the rate of a lender but more about the service and ease of process. Tom was the consummate professional with a personable approach that put me at ease.
He gave us clear advice about the different types of mortgage and helped advise us on what price range we should or could be looking at. Tom has helped us throughout the whole process. He was easy to contact and gave extra help and advice when needed. I do not have any constructive criticism for Tom. His overall approach, advice and professional behaviour was of a very high standard. We had trust in his skills and he was always easy to contact and answered any additional queries we had.
I have had two full mortgages and at least 3 remortgaged in the last 4 years all with Salcey Mortgages.
I can honestly say that not once was I stressed at all.
Each and every time, all I had to do was provide the necessary documents and Salcey Mortgages did the rest from negotiating the best lender to suit my needs, to arranging life cover and any other insurance policies.
I would recommend them over and over again based on my experiences with other brokers. Highly recommended
Max & Loren
Tom provided excellent knowledge and assistance throughout. As first time buyers he took us through every stage of the mortgage process fully explaining and ensuring we understood every step. Tom was available by email or phone at any hour to answer any questions we had and doesnt believe there is such thing as a silly question so encouraged us to ask anything we wanted. For us we don’t think he could have been any better.
As an Entrepreneur I wanted to fully understand my options. Tom completely understood our needs and really made sure we had a very clear picture of what was available. We had our mortgage approved at a great rate, and we’re looking forward to completing on our purchase very soon. I honestly feel that Tom did a great job, and really looked after us. I highly recommend using him.
Thomas made life incredibly easy for me during a confusing time in obtaining a mortgage. He explained the procedure in an easy and understandable manner which made the process less confusing.
Laura & Josh
We wanted an advisor as we wanted to ensure a good mortgage deal. Thomas made everything so easy, he was happy to come to our home so we didn’t even have to leave the house. He gave us our options and all we had to do was choose one, he did everything else. Very professional and trustworthy. We got a fantastic mortgage deal which we are very happy with!
Danny & Sara
Tom sought out the best interest rate mortgage that suited our circumstances. Tom was very efficient at answering our queries and no question was a silly one.
Drake & Michelle
Very helpful and professional came to visit us at our home on two occasions and answered any questions we had explained everything so it was easy to understand.
Jacob & Chloe
As first time buyers we really appreciated how Tom explained the whole mortgage and property buying process. From being quite clueless we were much more confident about what we were doing after our first meeting with Tom. Tom has helped us find a mortgage that suits our needs including low monthly repayments and a fixed term that suits us as first time buyers. We cannot fault Tom’s professionalism and support during the whole process and would thoroughly recommend him.
Danny & Jess
We purchased a house, and used Salcey Mortgages as a Mortgage broker to assist with our Mortgage. Thomas helped us find the right mortgage for us. He also went above and beyond his role by helping us find a solicitor, and home insurance. We have been exceptionally pleased with the service Thomas had provided us with.
Offers a very thorough service throughout the process covering all angles making it a stress free process. I was fully satisfied with the service so I can’t think of anything to improve the service
Scott & Charlotte
Tom has been amazing from start to finish his knowledge is incredible. Tom exceeding our expectations, he worked hard to get us a fantastic deal not only did he get us a deal he went above and beyond to secure a better deal so we were left with two offers to choose between. Tom has surpassed our expectations. Kept us well informed throughout the process and simplified everything for us, even when there wasnt any news Tom would always call, at no point did we feel like we didnt know what was happening with our application. You can’t improve perfection! We’ll be back when our fixed deal is coming to an end!
So impressed with Toms services, can’t thank him enough was recommended to Tom at the start of the week by the end of the week he had secured our mortgage! Quick efficient and exceptional value for money.Thanks for making the whole process so easy a top bloke ! Would recommend to anyone.
Excellent service from Tom, can’t thank him enough, he gave us great advice and managed to get a great deal on our mortgage. I was expecting the whole ordeal to be very stressful and a lot of paperwork and hassle but I was totally wrong, Tom done everything and made it stress free and effortless would highly recommend to anyone!
Thanks a lot Tom see you in five years!
I was interested in buying my first home but didn’t really know where or how to start. I found Tom on Facebook and straight away he called me to discuss my circumstances. He then went away with the information to find a mortgage lender that could potentially lend me and applied for my mortgage on my behalf. He was always there to ask any questions and always got in touch to update on the situation whether he had an update himself or not. Tom made obtaining my first mortgage seem very easy an stress free. He always chased up the bank for me and was always on hand to answer any questions. To be honest – I barley did anything as Tom and his assistant did it all 🙂
Lee & Sarah
We wanted a mortgage and insurances and needed advice. Tom came to our home twice and gave us great advice. He explained everything very clearly. He found us a great mortgage and insurances that suited our needs. I honestly can’t think of a thing he could have done better.
Tom has been brilliant from start to finish. Updates us instantly as soon as anything progresses, and gives us all the information we need, without making it seem daunting at all. The whole process has been immensely smooth, and enjoyable. Not had any stress at all, and Tom has always been on hand to answer any questions, even in the evenings. Highly recommended, wouldn’t go to anybody else!!.
Tom went above and beyond to help us. He was keeping us up to date daily on the mortgage progress and was able to answer our hundreds of questions we had! The whole process has been stress free and Tom alleviated any worries we originally had. Being first time buyers we had very little knowledge of mortgages, insurances and solicitors. Therefore we have gone by Toms recommendations which have been excellent and also of high standard. Our mortgage has been agreed – within 5 days of meeting with Tom and the application being submitted. A very easy and smooth process!
I was trying to remortgage. Tom was great help from start to finish. Not only he managed to get us the best deal but also the full amount we requested to start our extension. He was hands on from the beginning and dealt with our paperwork very efficiently.
Jenny & Carl
Myself and my partner were looking to buy a house. Thomas was extremely reliable and got in contact straight away to arrange a discussion with us both to talk through our options. For anyone, taking out a Mortgage is a huge thing and being a first time buyer, I wasn’t clued up on the Mortgage jargon used. Thomas was able to explain everything in a way I would understand and made the whole process easy for me to follow. He was on hand to help answer any questions we both had and we certainly felt like a valued customer. He still keeps in touch with us and is always on hand to help us with anything we are unsure on. The whole process I assumed would take a good few months, however being in the position we were in, its all gone through so quickly. A lot of that has been down to Thomas fantastic organisational skills and keeping on top of everything that needs to be done. I honestly don’t have anything I could have asked him to do better on, he was great. Mortgages are tough to get your head round and I feel so much more relaxed about becoming a home owner now, it all seems less daunting.
I own a rented property and wanted to look at the options of arranging a fixed rate mortgage. I thought I was asking for the impossible, however Tom replied with such a positive attitude and a ‘can do’ approach. He was extremely professional, helpful and took all my needs into consideration. I was hoping to get a fixed rate mortgage on my rental property, with interest rates on the rise it is an uncertain time. I honestly did not think that based on my circumstances it would be possible. However my application is now proceeding which I am very happy about. I could not praise Tom enough, the whole process was simple, easy to understand and he made every effort to fit within my lifestyle and was always on the end of the phone or by email when I had any questions. I would definitely recommend Tom to anyone who is looking for a mortgage of any kind.
Me and my partner were buying our first home. Tom understood all of our needs and goals, and enabled us to meet them. Everything was explained to us clearly and Tom ensured all of our questions were answered. Tom enabled us to feel relaxed and assured throughout the whole process. We are extremely happy with the recommendations and outcome that we got, we now have our mortgage agreed and are looking forward to completion of our new home. All services and recommendations received were well suited to our needs, and successful.
Joe & Nicolle
Tom was our mortgage adviser when it came to my husband and I buying our first home together. It’s fair to say we were complete novices when it came to the whole mortgage comparison/application process, which meant our understanding of it all was very limited! However, Tom really took the time to help us completely understand the whole process from start to finish, and we were able to fully understand any pro’s and con’s that may come with any of the deals we were eligible for. No matter what though, we always felt incredibly confident that Tom was determined to find us the best deal and possible outcome for our mortgage offer. We were very impressed with the deal Tom was able to get us in the end and everything has now officially been accepted and offered so we are very excited to move into our new home! Thanks for being very patient with us Tom and being a phone call away whenever we needed any help or advice! We were hoping to get a competitive mortgage offer with as little stress as possible, this is exactly the outcome that we got with Tom as our Mortgage Adviser.
Recommended by my daughter who had been very impressed with the service provided on her house move by Tom Andrews. Because the service was excellent – there was nothing else which could have been improved upon.
He fully understood our needs and explained things clearly and in depth.
Luke & Laura
We wanted to purchase a property and were unsure of what we could reasonably afford. Tom helped firstly by giving us the confidence to look at properties at a reasonable price and secondly by using his knowledge to guide us on the best deal available for that price. We have seen the outcome that we hoped for. We’ve bought a house which we are excited to move into because we have confidence that it is comfortably within our monthly budget. The only thing that may have improved the service was a list of all possible documentation at the start of the process, However, I think that the documentation needed depends on the lender so Tom can only advise on what he thinks may be needed and then the lender can request something additional
Tom was really knowledgeable and talked us through several options. He was quick to respond when we had any questions and extremely professional.
Simon & Louise
Tom was incredibly knowledgeable and I always felt he was offering what was best for us. He was always available to call and responded quickly to e-mails. I got everything I needed and more. Tom helped us all the way through our mortgage and made the whole process seem effortless. I would not consider anyone else if I was looking to remortgage in the future
The team at Salcey Mortgages are absolutely fantastic, I couldn’t recommend them highly enough. From the first phone call the team has been exceptionally helpful and professional, nothing has been too much trouble.Being a mortgage layman so to speak (aka having absolutely no idea what I should be doing), I now understand the process and the different types of product available to order to make the right decision to my situation. I don’t work 9-5, so being able to see and speak to someone at a convenient time for me was vital. I only wish other services would recognise this! I’d especially like to recommend Emily, she has been especially helpful and her attention to details has been second to none. The whole application process has been a breeze and with the team at Salcey Mortgages behind me, I feel totally confident. They are definitely the best people for the job, happy to recommend to everyone
Understood our requirements and explained every step and sourced the best available deal for us that enabled us to remortgage and free up some cash to clear outstanding debts.
I found Toms details on the Help to Buy web site and from the first phone call Tom has been helpful and professional. Tom has explained the process and the different types of product available and the merits of each in relation to my situation, in clear terms. He has managed the whole application process and I would defiantly recommend him, in fact I already have
Tom was brilliant, he went through everything with us, different mortgages, rates & advised us what was best. He also kept us informed throughout the whole process but we didn’t have to worry about anything as Tom did it all. We didn’t think we could get what we wanted & thanks to Tom we have.
We were lucky enough to be partnered with Tom on a ‘Help to Buy’ roadshow we attended. This turned out to be a great piece of luck as we were given a top class advisor. Both my partner and I agreed that Tom uses great analogies to described each type of product available. Tom has strived to get us the best deal and has been in constant contact throughout. He was even contactable when on holiday and we were desperate for a reply. He has been a great help.
Being first time buyers I was so nervous about the initial meeting but as soon as we met Tom I felt immediately put at ease. He gave us all the facts, let us make our own decisions and gave us all the information to do so. He was friendly relatable and didn’t make me feel that any question i asked was a silly question. He made the process much more clear and easy for us especially when we had a few hiccups. All in all I couldn’t of asked for a better experience and have recommended him to several people hoping to buy in the future. Im also certain that we will use Tom again. I couldn’t of asked for more. There is nothing he could improve on.
We needed to obtain a loan using an un-mortgageable property as security as well as a conventional mortgage in order to purchase a house. We knew that there was likely to be challenges due to the somewhat complex nature of our needs. Tom explained what he was attempting to do and his communication was excellent giving us daily updates and progress
Tom was incredibly helpful. He helped us get our credit ratings sorted and talked us through all our options in a way we understood. He went above and beyond when we had problems and secured us our dream home in record time. Genuinely I cannot think of a single thing I’d suggest. His price is excellent, although I think he’s under selling himself and really could charge more (glad he didn’t though!)
Tom was literally the best person we dealt with in our recent homemove. Our estate agent was causing us a few issues and told us we had to use their broker who charged £599 for their services. We told them where to go as we had been recommended to Salcey Mortgages by 2 separate people. Tom did it for under half their price and his service was spot on as he came out to our house on 3 separate evenings as our application was very complex. The estate agent broker would not have done that even if he was being paid £1000!! He is a likeable person, has his head screwed on and you can tell his company will go places. Great service and we will recommend!
I originally took out my mortgage 2 years ago using Salcey Mortgages when I moved house. My deal was coming to an end and I was looking to borrow more money. Thomas got in touch 3 months before my deal ended to discuss what I was looking to do when my deal expired. Thomas reviewed my financial situation and managed to not only find a lender that could lend me the amount I was looking for, but also secured a fantastic rate which took the stress away from me having to search for the best deal.