To maintain an excellent level of service, we welcome feedback from every one of our clients. We believe this is not only useful information for ourselves but also for other people when choosing which mortgage brokers to use. We also provide our feedback comments to the industry regulator if required for scrutiny and verification and the testimonials below are updated as and when received so you know exactly what our clients think of us.
Please see below comments from our clients
The service provided by Patrick was very good. He was very helpful and explained everything clearly which was very important to us as we were first time buyers. He had clearly spent time working to identify the best mortgage offer we could get prior to meeting with us, which allowed us to spend time discussing other important factors such as the process, our mortgage term and other expenses. Patrick kept us in the loop throughout, providing updates with the application. We always received prompt and thorough replies to any of our questions and queries. We were able to purchase our new home quickly, and was completely stress free in regards to the mortgage side of things.
Declined mortgage from our current lender, Tom sorted this out with our new lender. Professional and fast service. Tom is a legend!!!!
He went above and beyond! Any questions we had, he would always be happy to answer. Would give us all possible options when buying our house and what to expect. I could not ask for anyone better. I do not think there is anything more I could have asked for.
Tom gave me a understanding of what I need to get sorted out and was always able to answer any questions I had, everything was amazing.
We found it stressful going back and forth to our existing lender and, Thomas Andrews was recommended to us by a number of people. Thomas sorted out our mortgage within a few days, which is really impressive. He has confidence in what he does and he definitely took the stress away. We will be using Thomas again for our remortgaging and any future new mortgages. Thomas was very efficient, confident, communicative and got everything sorted for us in a quick manner. We can’t actually think of anything Thomas could’ve done better. He dealt with everything perfectly and quickly. We will definitely use Salcey Mortgages again. Thank you for all your help Thomas and the team.
Tom managed to find us a new mortgage lender and dealt with us very professionally. He kept in contact with us and made us aware at all times at what stage we were at.
Thomas gave me all the information necessary that fit my particular situation. He explained me all the different options for the mortgages in detail following all the process with extreme precision and assistance. Absolutely amazed by his professionalism, because being my first experience with mortgage. Thomas made the process smooth and linear. I cannot thank Thomas enough for all the assistance and support during this complex “decision” and honestly I will strongly advise him to everyone.
Helped me to find best product currently on the market at best rate. The case was handled effectively, and with professionalism.
I have found the service from Patrick exceptional, he has kept me up to date and even when there has been no significant update he has kept in contact with me. He has made my first house buying experience a lot better than I thought it would be. My valuation on the house came back as too far out however Patrick came to me with a solution rather than a problem which kept me from worrying and made me feel very at ease.
The service that Patrick provided excelled our expectations . Even though this isn’t our first house purchase the whole process is a bit nerve wracking and Patrick was there every step of the way, he never made us feel like a pain and responded quickly to all of our questions. We would recommend Salcey mortgages to anyone wanting a good mortgage adviser.
Patrick made our buying process stress free and was very helpful throughout. We have now exchanged contracts (much faster than we thought, thanks to Patrick). We really appreciate the advice and help that Patrick gave us and very pleased with the outcome. Would defiantly recommend!
Very professional and impartial advice, explained choices available to us and carefully listened to what we were trying to achieve. Excellent communication throughout.
We were looking for a mortgage for a shared ownership property. Tom exceeded our expectations and provided what nobody else could. Tom found us a mortgage with a high street lender when others had said this was impossible due to difficult circumstances. Tom explained everything in detail and made every step of the way clear for us. We are more than happy with the outcome.
David & Kelly
The service provided by Patrick has been sensational, Patrick explained everything to us in terms we would understand. I would certainly recommend Patrick and Salcey Mortgages to friends and relatives for their mortgages. Patrick got the decisions we wanted and even helped us with other services inc Insurances. Considering we have the perfect outcome I see nothing that could make the service any better, the way this has been taken forward has been totally stress free.
Tom was fantastic! Full of really helpful advice and was able to explain things on a level where we understood but not be down spoken too. Tom found us a mortgage, and was able to help get it sorted including with our current circumstances with starting new job roles. He was amazing, no need to improve.
Tom came highly recommended from a family member and we only wish we found him sooner. Tom has been super efficient and really helpful with translating all the mortgage jargon into plain English. Less than two weeks after my initial meeting with Tom we got our mortgage offer!
The service we had from Patrick was brilliant. As a first time buyer I had so many questions about the process and Patrick was always there, even on his days off to answer the phone to me and give me his time. He went above and beyond on several occasions. We managed to buy a house we never thought we could with the expert help from Salcey Mortgages. Everything went so well. I wouldn’t have changed anything throughout the process.
Excellent service from Patrick, who took extra effort to make the process efficient and convenient for us. Patrick intuitively understood our situation and tailored the process accordingly.
Patrick was amazing. Myself and my boyfriend were first time buyers and had so many questions but he answered all of them so promptly! He was approachable from the start and really friendly. I will always recommend Salcey Mortgages! We have brought a house which we thought we could never afford!
Daniel & Rachel
Patrick was fantastic, from the first interaction I had with him through to him providing the good news that the offer was ready. He provided constant updates, pre-empted questions that the lender would ask so we were prepared and when he came to my house was extremely professional. Patrick secured us a mortgage offer for the amount we were looking for and the term we wanted.
Daniel & Nicole
Really happy with Patrick and the service provided, and I think we’ve reached the best possible outcome with his help.
I Have worked with Tom over the last 6 years on mortgages and re-mortgaging. He gave me solid advice, with plenty of options and guidance. He has continued to make my life easy by being on top of my renewal dates and contacting me, informing me and processing my applications with the least of fuss to me. No tricks no hidden agendas.
Sammi & Simon
Helped us identify different providers and explained the difference in total cost, including charges by the mortgage companies we weren’t aware of.
Gary & Nicola
We were moving house and needed a new mortgage and life insurance cover. He came to see us at our home, discussed what we had currently and what we needed. He went away and worked out the best options options for us and returned to explain them in detail. Great communication throughout the process and everything explained clearly to us
Our current fixed rate mortgage was coming to an end and we wanted to look at fixing again and also release some money from the house. He listened to what we wanted and found us the best deal for our situation. We have now a brilliant rate and our in a better financial position.
Having an awkward situation, as my income is a bursary for teacher training made us look for the alternatives via Tom. He found us two lenders that were happy to offer us a suitable mortgage based on our combined income including my bursary. He was happy to talk to us in the comfort of our home and negotiate on our behalf with the lenders. He made sure everything kept moving throughout the process and kept in contact. He was personable and always on the end of a phone or email.
Explained all different situations we could do for e.g different amounts and term reductions. Was clear, honest and kept us informed throughout.
We were looking for a mortgage to buy our first house. Tom explained us process of looking for a mortgage and explained us all the differences (advantages vs disadvantages), translating all the jargon into simple terms. He made himself available to answer our doubts throughout the process. He made a complex process look simple and easy removing plenty of the anxiety from us. We got a great mortgage in line with the best of our interests.
Needed a specialist mortgage product that other FA had not been able to find for me. Found the correct product, managed the expectations and process – it was by no means straight forward, however Tom did an excellent job. I have had the best possible outcome.
Tom helped us understand the process in simpler terms and spent a lot of time ensuring our needs were met. Tom took the pressure off us and the process was made a lot less stressful. We were able to contact Tom whenever we needed and he was always available offering helpful and reassuring advice. He was professional and approachable throughout. Tom helped us get a great deal on our first ever mortgage and offered unbiased help and advice throughout. Keep up the great work Tom!
Corina & Craig
He understood our circumstances and explained which mortgage would work best for me. He compared several quotes and made sure we were happy with what we had chosen. Our mortgage costs have not changed significantly which is what we wanted and we are secure for a longer period. I cannot think of anything he could have done better. He was professional and explained everything very well.
Needed to remortgage and get a good interest rate. Tom talked about the options available with different lenders and helped us with things we didn’t understand about fixed rates and terms. All worked out very quick and easy.
Used Tom before after being recommended to us. Sorted an awesome mortgage for us.
Tom gave us an unbiased appraisal of the market with the right level of information. He checked our understanding and catered appropriately as we progressed through to selecting our next mortgage product and supplier. All without hassle.
Provided expert advice and presented us with latest, best deals for interest rates and our circumstances. He accommodated our busy schedules and was always available for advice.
Found the best mortgage deal for our circumstances. Nil criticisms, easy to connect with. Absolutely, first class service.
Looking to buy my first property and needing advice around sharedowner properties. Thomas proposed a mortgage lender which provides best rate, fee’s and deal. Current situation is Mortgage has been accepted, valuation completed. Easily completed by Tom as we could arrange meetings over the phone, email.
Tom & Natalie
My partner & I were looking for our first mortgage and we have had credit issues in the past, hence the reason for independent financial advice rather than through the bank. He came to our house for an initial discussion to understand exactly what our circumstances were. As we are newcomers to this, he explained things from start to finish in a way which really made sense to us, at all times advising that he will do his upmost to get us a mortgage and will be totally transparent and honest so that we are always kept informed. Tom has managed to actually secure 2 mortgages for us. The first was on a property that we pulled out of buying. The change in circumstances was no bother for him, neither was the extra paperwork involved with the help to buy office. The mortgage that Tom has secured for us is exactly what we were looking for, and has meant we can secure our first property via the help-to-buy scheme. We were 100% happy with every aspect of the service!
Ben & Helena
We were first time buyers looking for advice on the best mortgage deal suitable for us as we had encountered some issues previously regarding our financial history. From the beginning Tom fully understood our situation and went above and beyond to ensure that we felt comfortable and confident whilst always being honest and realistic. He always explained it to us in a way that we could understand, often breaking the process down into steps that made it easier to take all the information in. Tom was always available to us by phone, email or in person and would answer any question no matter how small, which made us feel very relaxed. The service provided by Tom and Salcey Mortgages was brilliant, incredible value for money and the outcome was so much better than we anticipated before we began the process. Tom was able to get the best possible deal available for us, very well suited to our needs and every decision we made was because of the expert advice he had given us. When we found out that the mortgage offer had been formalised we were so incredibly happy and that was down to Tom and his team at Salcey Mortgages and we are so grateful. There are no recommendations, the service was faultless.
Lynton & Melany
Our mortgage deal was coming to an end. He advised us about the available deals and what would be beneficial for us. He was excellent as usual.
I needed some help with a unique product. Thomas was very knowledgeable and got the best product, other advisers were not aware of what I was looking for, so it leads me to believe that Thomas is very good at what he does. He got it all done in a timely and professional manner.
Provided superb advice and arranged the mortgage. I really cant see any room for improvement
Tom was very understanding and explained all the details in a very patient and efficient manner. He managed to find a mortgage package suited to our needs which were delighted with. We are now in a position where we have realistic mortgage payments which we wouldn’t have been able to find without Tom’s assistance and extensive knowledge of the market. I don’t have any suggestions for Tom to improve as we felt he gave us 100%. I am happy to recommend his services to family and friends in the future.
Tom found the right mortgage for me! Easy to talk to and listened to what I wanted/needed. Advised several mortgage options, clearly explaining different types and what would suit my financial circumstances most.
Tom was so helpful from start to finish, always happy to answer any questions no matter how silly and we felt absolutely confident that Tom found the best deal for us. He was the most helpful person throughout the whole process of buying a house and we cannot thank him enough for all of his help and regular updates. Quite often going above and beyond what I think many others would do, especially with the evening visits.
Tom helped me every step of the way. He searched for the right mortgage to suit me and instructed solicitors. He was very professional, very very smooth process and totally stress free. The solicitors he recommended were absolutely spot on and so fast.
Tom arranged a remortgage and recently a new mortgage deal for our new house, on both accounts Tom has advised us well and provided us with the result we hoped for. Buying a new house and arranging a mortgage is stressful and all consuming. You need a good team that will work hard to get you where you need to go. Tom’s commitment to us over the years has been outstanding, almost like he is solely working for us. As a result we have our offer accepted and are well on our way to our new home. I can’t recommend Salcey Mortgages enough. Everyone needs a Tom on their team.
I wanted to apply for a mortgage to buy my own house. I searched for a mortgage advisor in my area and Thomas’ services looked better than others I was comparing to. I don’t live in Northampton and a journey from Kettering to Thomas’s office takes a while although from the moment I met Thomas first time I knew I chose the right mortgage broker.
Tom helped me understand my options and gave me the best advice based upon my circumstances. It wasn’t about the rate of a lender but more about the service and ease of process. Tom was the consummate professional with a personable approach that put me at ease.
He gave us clear advice about the different types of mortgage and helped advise us on what price range we should or could be looking at. Tom has helped us throughout the whole process. He was easy to contact and gave extra help and advice when needed. I do not have any constructive criticism for Tom. His overall approach, advice and professional behaviour was of a very high standard. We had trust in his skills and he was always easy to contact and answered any additional queries we had.